Shipping & Returns

WORLDWIDE SHIPPING

Worldwide shipping fee will be automatically calculated ad added on each item purchased. The price depends on the destination region.

SHIPPING AND HANDLING

SHIPPING ADDAD - Customers shipping REST OF THE WORLD shipping cost is added on the item price.

SHIPPING ADDED - Customers shipping inside the Continental EUROPE shipping cost is added on the item price.

FREE - Customers shipping inside the U.K. with whatever order amount, qualify for Free shipping.

SHIPPING AND HANDLING

We try our best to ship your order within 1-3 business days. However, sometimes due to empty stock we are unable to ship your orders. If an item is out of stock, we will attempt to contact you either by phone or email. Please check your email regularly to assure that there is no problem with your order. We will hold your order until your reply to the email or until the item is once again available. If an order is on hold for longer than 1 month after the date of purchase, the order will automatically cancel out from our system. We try our best to assure that all items are always available, but due to our inventory being mostly imported items, trying to maintain stock of all items is challenging.

In some cases where we cannot get hold of you, we will ship what we have (For example, if you placed an order with 6 items and there are only 4 items available we will ship the 4 items that are available and credit you for the remaining items.)

TRACKED SHIPPING SERVICES: We offer our Domestic (Orders shipped inside the United Kingdom) Tracked shipping ROYAL MAIL, 2nd Class Signed For Delivery services. We try to make sure that all orders leave the same day if the order was placed before 12pm GMT although sometimes due to unavoidable circumstances, we make sure your order is shipped within our 1-3 days period system. Any orders placed after the 12pm, will be shipped the following business day. Please keep in mind that PA Beauty Station shipping works only business days. This means that any orders placed on the weekend will be shipped on the following business day, which will be Monday. The same goes for receiving the order, if you request a next day order on Friday (Charges apply), the order will be scheduled for delivery the next business day, which is Monday, unless Monday is a Bank Holiday.

All of our shipping is handled by ROYAL MAIL. Royal Mail does not work on Saturday (only Half day) or Sunday. The business days for Royal Mail are Monday - Friday. Any U.K. Bank holiday is not considered a business day.

*Please note: If you are having trouble understanding our shipping policy, please contact us by phone or email to better understand it.

PHONE ORDERS:

Phone orders are also welcome:
If you place an order over the phone, we ask that you follow that up with an email (sales@pa-beautystation.com) or a text message (+44 7414 846 360) because if you place your order by phone, it sometimes confuses many things including some misunderstood problems (Somebody may say that I said correct but you wrote wrong and complaint too much even nobody know who did that mistake.) and it takes a lot of time for your phone order. --- But we welcome your call for any some questions.

RETURNS

Customers have up to 14 Business Days (Subject to item) after receipt of order to submit a return request. Returns or exchange request must be submitted within 14 Business Days of receipt.

14 Business Days of receipt: Meaning 14 days from the day your package was delivered.

Returns or Exchanges will only be granted to items that are not opened. Upon receipt of returns or exchanges, PA Beauty Station Inc. will inspect all items to ensure that the items are in good condition. Any item that may have been opened or seem to have been tampered with will be automatically discarded and no credit will be given to the item.

The return fee for Returns or Exchanges that were initiated due to shipping error will be paid by PA Beauty Station Inc. Return shipments for Returns or Exchanges made due to customer's preferences will be the customer's own responsibility to ship the items back to our warehouse.

All Returns & Exchanges that are due to the customer's preference will incur a 25% restocking fee customer's 1st return. On the customer's 2nd or more return within the year, the customer will receive a 50% restocking fee. Customers looking to Exchange items will have to pay both way shipping.

(revised 01/Dec/16)

Returns to customers that wish to receive money back will have their refund applied to the payment method used on their original order: (Credit Card).

We do not give credit for shipping costs unless there was an error made on your order.

All restocking shipping charge will be deducted from the customer's restocking credit. If the customer's original order was free shipping, a shipping fee will be added to the customer's restocking fee. (revised 01/Dec/16)

How to initiate a Return or Exchange:

1. Contact pa-beautystation.com Customer service at sales@pa-beautystation.com or WhatsApp +44 7414 846 360

2. If the return or exchange is due to an error by PA Beauty Station Inc. we will issue you a return address label via email.

3. If the products are being exchanged or return due to your preference, then you will be responsible of purchasing a return label.

4. Place all items in a box along with a note indicating the reason for return or exchange.

5. All returns and exchanges must be mailed to:

PA-BEAUTY STATION Inc.

Return Department

Africa House

25 Fairfield Hill

LEEDS, West Yorkshire

LS13 3DP

UNITED KINGDOM

6. Record your tracking number.

7. We will contact you upon receipt of your package.

LOST PACKAGE If you believe your package was lost during transit, please contact us immediately (1-2 business days upon receipt of package) to resolve the issue. We will issue a new package to you once the shipping company investigates the matter. If we do not receive an email or call for a damaged or lost package, your credit may be refused.

WRONG ITEM: If you received an item in error please contact us as soon as you receive your order. If you're not able to get hold of a representative, then send us an email with the issue. Please note that we may require an image of the wrong item that was sent to you.

DAMAGE OR LOST ITEM If an item was damaged or is missing from your package, please contact us immediately (1-2 business days upon receipt of package). Do not discard the package because we will need it in order to open a claim with the shipping company. We may require an image from you in order to verify your claim. Once an investigation is complete we will issue you a replacement for the damaged or missing item. If we do not receive an email or call for a damaged or lost package, your credit may be refused.

PLEASE NOTE: Every package that leaves our warehouse is recorded through a surveillance camera and double checked by our member staff for any issues including damage and expiry dates. If a product is missing from your package, we look back into our video archives, double check our inventory and check the weight of the package. This process determines whether or not we shipped your package correctly or not.

SKIN AND HAIR CARE PRODUCT RETURNS: All skin and hair care products sold on pa-beautystation.com are 100% GENUINE (REAL). pa-beautystation.com is not the manufacturer of any of the products for this reason we can't guarantee that every product will work as its indication states. If for any reason you believe a product is not as you expected, you may try to contact the manufacturer of the product.

We all have different reactions to certain products, therefore not every product will work. We will not accept any returns for products that are not working. It is up to the consumer to try and find out what type of product works well on your skin.

INTERNATIONAL SHIPPING TERMS: (Please read carefully the international agreements as they may apply to your shipment)

As of 23, March 2003 International Shipments are now available. If your country is not listed as a shipping country, you may contact us so we can add the shipping to the destination.

Please keep in mind that it is your responsibility to assure that the products being shipped to you are allowed to be shipped to the country of destination. Shipping rates are automatically calculated and added on the product.

You are responsible for all Taxes and fees that may be applied by customs.

Refusing to pay any taxes or fees associated with your shipment will result in a return of your package in which, we will only give a refund for the items shipped and not the shipping cost.

We have the right to reject and cancel an order without notice. Any order that is highlighted on our fraudulent verification system will be cancelled automatically without notice.

There are absolutely no exchanges or returns for international orders.

All international orders must be shipped to the credit card holder's billing address.

If you require any additional information or have any questions in regards to shipping internationally, please contact us and we will answer any questions or concerns you may have.

PLEASE NOTE: It is up to you to determine whether your country allows the product you are purchasing. Packages that are returned due to customs inability to accept the package into the country will not be refunded. If the package is not returned, the entire order will not be refunded. It is your responsibility to assure that the destination country is able to accept the products that you are purchasing.

ADRESS FOR RETURNS AND EXCHANGES:

PA BEAUTY STATION

25 FAIRFIELD HILL

LEEDS, WEST YORKSHIRE

LS13 3DP

UNITED KINGDOM

Att: Customer Service / Returns